Service Policies

To ensure a respectful, smooth, and safe experience, please review the following policies. These apply to all services, including cleaning, styling, and staging. By booking with Haven & Home, you agree to these terms.

Booking & Payment

First-Time / One-Off Clients: Full payment is required upfront at booking.
Larger Jobs (Deep Cleans, Move-Outs, Staging): A 50% deposit is required at booking. The remaining balance is due the same day after service or within 24 hours.
Recurring Clients: Payment is due same day or within 24 hours of service.

✅ Industry Standard: Haven & Home follows common industry practice: upfront payment for new clients, deposits for larger jobs, and same-day payment for trusted repeat clients.

All quotes are based on client-provided information. Final payment may be adjusted if actual conditions differ from what was disclosed.
Adjusted invoices may be issued before, during, or after service. Payment of any balance is due within 24 hours.
Haven & Home accepts PayPal and other approved digital platforms.

Cancellation & Rescheduling

24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with proper notice are issued as service credit toward a future clean.
Cancellations with less than 24 hours’ notice may result in forfeited payment unless due to an emergency or safety concern.
My goal is always to work with flexibility and care while also protecting the time reserved for each home.

Accurate Property Information & Re-Quotes

Clients must provide accurate details about size and condition. Quotes rely on this information.
Haven & Home reserves the right to adjust rates or refuse service if discrepancies are discovered.
After-Service Re-Quote: If misrepresentation is found after service (e.g., square footage, condition, undisclosed clutter), an adjusted invoice will be issued. Payment is due within 24 hours.
Repeated misrepresentation may result in refusal of future service.

Post-Service Walkthrough & Communication

A walkthrough (in person or by photos) is encouraged at service completion.
Any concerns must be raised within 24 hours of service. After this period, the work is considered accepted and final.

Biohazards, Limitations & Safety

Haven & Home does not handle: pet waste, blood, mold, hoarding, hazardous materials, structural repairs, or heavy lifting.
Excessive clutter or unsafe environments may result in re-quotes or refusal of service.
If access is delayed, denied, or unsafe, the appointment may be canceled at the client’s expense.

Styling & Staging Scope

All styling and staging is non-clinical and visual in nature.
Haven & Home does not provide remodeling, structural design, or therapy services.

Company Protections & Liability

Haven & Home reserves the right to refuse or terminate services at any time if client behavior, property conditions, or safety concerns interfere with reasonable completion of work.
Haven & Home is not liable for pre-existing damage, structural issues, normal wear and tear, or outcomes beyond the agreed scope of service.
Haven & Home will document conditions before and after services for mutual protection.

Dispute Resolution

All concerns must be submitted in writing within 24 hours of service.
Haven & Home will make reasonable efforts to resolve issues fairly.
If a resolution cannot be reached, Haven & Home reserves the right to decline further services.